JvdB
Jacques van der Bank
1 reviews | Active since Jan 2019
31 Dec 2019, 11:27
Spoke to Brandon, very rude customer services - Unable to assist - double installment
very bad customer services.
I've made a payment prior to my debit order date. I did inform them via email that I paid my account early. afterwards my account was debited again.
I did not budget for the installment to go off twice.
I called and spoke to Brandon, he was very rude and I literally begged him to help me. He was unable to assist with either a refund or not debiting my account in the next month.
How embarrassing for me to actually have to beg!!!
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Mobicred's replyOfficial
06 Jan 2020, 15:17Hi Jacques
I do apologize for the service that you have received. I will forward this feedback to his manager.
Regarding your additional payment, if this was done too close to your debit order date, there might not have been enough time to stop your debit order from being deducted from your account. The payment that you have made would then be seen an additional payment.
I do apologize for the service that you have received. I will forward this feedback to his manager.
Regarding your additional payment, if this was done too close to your debit order date, there might not have been enough time to stop your debit order from being deducted from your account. The payment that you have made would then be seen an additional payment.
Mobicred's reply06 Jan 2020, 15:17
Official
Hi Jacques
I do apologize for the service that you have received. I will forward this feedback to his manager.
Regarding your additional payment, if this was done too close to your debit order date, there might not have been enough time to stop your debit order from being deducted from your account. The payment that you have made would then be seen an additional payment.
I do apologize for the service that you have received. I will forward this feedback to his manager.
Regarding your additional payment, if this was done too close to your debit order date, there might not have been enough time to stop your debit order from being deducted from your account. The payment that you have made would then be seen an additional payment.