Slow service

Hello, please can someone at Mobicred actually help me. I was preapproved 2 weeks ago or more, I sent through all my documents. I got a call from Unathi last week Monday, a week ago, explaining that I just need to accept the terms and conditions on email, recieve some otp and my account will be activated. I have phoned, I have whatsapped I have also emailed everyday since and the standard reply I get over and over again is, "Thank you for your enquiry, please allow us to apologize for the delayed response. Your mobicred account is being finalized, we will notify you as soon as the account is ready for activation." or via phone, I get told they will notify Unathi to call me. I have received absolutley no real answer. It is getting closer to pay day and I am honestly very nervous that you will deduct my money even though I still cannot use this account. Please help me do one of two things, activate my account or cancel it. I am beyond irratated now. Any help will be appreciated. Thank you kindly.