Sloppy service

On the 5 January 2024 I purchased online at Milky Lane using the Wicode. The transaction timed out and the transaction did not go through. I received confirmation via email that I will be refunded with my R300. I took the initiative to log a dispute via what’s up and was advised that the matter was escalated and will take up to a week to be resolved.

I followed up again and was advised that it will take up to 21 days. I now phone every month and get the same story. Last month I spoke the team leader I think her name is Millicent and then to a manager by the name of Gareth Purch and was promised that before the 6 May 2024 the matter will be resolved. I call again last week spoke to the customer service representative Momina who told that she will escalate the matter to Gareth as he is the highest manager and till yesterday no phone call no emails nothing.

I guess that my complaint was just thrown in the trash.