Sibongiseni in Collections you are horrible!

This goes out to your agent called Sibongiseni in your collections department. My goodness I have never in my life met a service agent who does not understand the concept of a conversation. She does not allow you to speak at all, if you say something and she wants to answer to hell with what you are trying to say. She answers questions without listening and doesnt get the chance to understand your point because she hears 1 word and focuses on it, cuts you off and then proceeds to give the incorrect information because she did not let you finish speaking!!!