Shocking service as usual

I reported a *****ulant transaction over R600 on my account on 2nd January 2024 telephonically. I then received an email from Mobicred with strange letters (Dear  Mrs F Peinke ,   â€) and one telling me my account had been suspended as a security precaution I presume. An attempt was made for another R50.00 by an unknown person and fortunately, this was declined. I have subsequently sent numerous emails to Mobicred regarding my account but except for the automated reply I have not had any reply related to my *****ulent transactions. I called their offices today and the lady on Mobicred switchboard was speaking so fast that the line distorted. I asked if someone could call me back and she put the phone down. I do not see why I should pay for the *****ulent transaction in my next payment. It would be nice to receive a reply urgently.