Shocking Service and Business Practices

I have never experienced such shocking service as I have with Mobicred.

In this particular instance, I requested 2 months ago that my available credit limit be reduced (since they don't seem particularly keen on actually closing accounts when you ask them to). I was told four days later that they don't reduce credit limits. I'm fairly sure that's *******, but I left it.

A few days ago I was trying to order some things online for the lockdown using my Mobicred account and it kept declining, saying I had insufficient funds. When I went in to my account (because you can never get hold of someone to actually help, lockdown or otherwise) I see that they have (1) without warning, (2) having told me it can't be done, and (3) 2 months after the fact, reduced my credit limit. By doing this, however, it means that what was on the account now exceeds the new limit, which wouldn't have been the case when I initially made the request, so the account is now actually in arrears.

To anyone contemplating opening a Mobicred account, please don't. Go with literally any other credit provider, because this service and the way customers are treated is appalling.