Shocking Service

Shocking Service from the Customer Support and a lack of understanding. No commitment to promises to sort out my problem. After reporting a *****ulent transaction on my account in January 2024 I was told the account would be blocked. I sent numerous emails to Mobicred Customer Care to query the situation and if they had resolved the ***** transaction. I only received an automated email reply telling me that they would revert back to me. This never happened and after numerous phonecalls to Mobicred with no resolve I addressed a stern email to them once again and copied all the automated replies I had received over a period of time. Haley phoned me and promised me she would look into the matter and come back to me the next day. The next day she phoned me explaining that she had not had time to gather the required information and would get back to me the following week. I am stil waiting. I eventually received an email from Mobicred about 10 days ago stating the matter regarding the ***** transaction had been resolved. I had also requested a statement from the date of the *****ulent transaction to date which I never received. In fact for months I did not receive an invoice or a statement and due to their silence on the matter I stopped paying the account. on the 18th March 2025 Mobicred resumed debiting my bank account but ignoring my requests. From the 19th December 2023 to 15th March 2025 no invoicing was done or sent to me. Yesterday I managed to speak to a lady in the accounts section who sent me the long awaited statement with debit on the 15th March 2025 for an amount of interest being R3346.34. I think the service is shocking and I am not prepared to pay the interest charges. I request that they reverse the interest charged during the time it took to investigate the ***** duin which which time I did not receive an invoice or statement and my account was blocked. The frustration I have had too endure is detrimental to any bodies health and the lack of service and unfulfilled commitments. Haley has all the emails. unless this matter is resolved I will be addressing this with the Onbudsman