Service doesn't exist in Mobicred or better mobiocred doesn't have an idea on customer care

Please don't think mobicred is such a great company they are the most rudest group ever especially their verification department as for customer care that is totally none existent, mobicred requests you submit documation when you do they send a debit mandate to your bank account after approval but to get your mobicred account activated they request a selfie verification when you do that they say it was unsuccessful they need a copy of your identity cause they claim you not being found on the database linked to home affairs oh because you have the old type of identity document, when you question the consultants they come up with all sorts of excuses and even get told that although you have a quotation from mobicred and even though you send in a certified copy of your identity it's not guaranteed your mobi account will be activated may I add you supp**** with an account number with a date that stimpulates your loan start date, keep in mind after all this there is still an active debit order approved by you on your bank account which means mobicred has the consent to ***** from you even though they haven't activated, cause according to the consultants you have failed the face recognition verification process, however they cannot prove you failed, and if you deal with Lauren Phiri and her team head you need to treat them like they are royalty cause that is who they are. Unfortunately this review will go unnoticed by the heads of mobicred, I have sent in many emails complaining about the way I have being treated, not even the customer care department makes an attempt to call or send an apology for the misleading way mobicred operates!!!!!! Yet another company with a terrible customer service.!!!!!