Refuses to remove my account from the credit bureau

I have a Mobicred *** listed on my credit report that has been sold to Nimble Credit Solution on 7th of April 2025. The Mobicred *** has not been updated since it was sold.

I would like to know why it does not indicate on my credit report that the account was sold to Nimble. My Mobicred balance has not changed in a year as monthly payments are made directly to Nimble. Mobicred has frozen my account and refuses to update the account status to the credit bureau.

The Mobicred *** is listed on my credit report on experian. Please see the screenshots provided via *** with proof that the account has not been updated in a year since sold to Nimble Credit Solutions

I spoke to a Mobicred representative and they advised that I need to contact their customer care service team with proof of the account still being listed and that they will investigate further, however, i have still not received any feedback since the 9th of october

I would like my mobicred account to be removed from my credit report as they no longer have my account.

please escalate this matter as soon as possible.