Refund

Kindly assist.

On the 19th December I purchased electric wheelchair worth R16 980,00 from ackermans pharmacy through Mobicred, first payment was unsuccessful, I process another one, I received confirmation email together with other number 1842 from payfast and Ackermans Pharmacy.

I then received two emails from mobicred two confirm two payment has been processed. I called Ackermans to check if two payments was made, they said it only one order. I went collect the wheelchair on the 20th.

On 19 January I received a statement from mobicred indicating that two payments of R16 980.00 has been processed, since it was Friday late I couldn't able to call them, I called mobicred on the 23rd of January they told Ackermans pharmacy should refund me the second payment, when I called ackermans they told that didn't received any second payment, I called mobicred again they told me that nothing they can do, I called payfast they told that only one payment has been processed on the 19th of December.

Kindly assist me I can't pay what I didn't receive.

Regards Shillah Hlongwani