1 reviews | Active since Sept 2024
Refund!!
Title: Mobicred – No Refund, No Resolution!
Review:
I made a purchase at Game on 6 July 2025 using Mobicred. The payment was marked as “reserved”, but the transaction never went through to Game. I never received my order.
When I followed up with both Mobicred and Game, I was sent from pillar to post with no clear answers, no refund, and no accountability.
I have provided proof of payment and communication multiple times, yet this issue remains completely unresolved weeks later. I feel like my case has been completely mishandled, and both companies are ignoring their responsibility to resolve it.
This is unacceptable for a financial service that handles credit payments. I am now escalating this to the Credit Ombud and the National Consumer Commission (NCC).
Do better, Mobicred and Game. Resolve my issue and refund my money!
Mobicred strives to provide timely and helpful responses to all our valued customers.
Please be assured that your query is important to us, and we have taken steps to ensure that one of our agents will contact you soon to address your concerns and provide you with the feedback you need.
We apologize for any inconvenience this may have caused, and I appreciate your patience and understanding.
Kind regards,
Mobicred
Mobicred strives to provide timely and helpful responses to all our valued customers.
Please be assured that your query is important to us, and we have taken steps to ensure that one of our agents will contact you soon to address your concerns and provide you with the feedback you need.
We apologize for any inconvenience this may have caused, and I appreciate your patience and understanding.
Kind regards,
Mobicred