FM
Fikile M
1 reviews | Active since Apr 2012
27 Dec 2022, 21:41
Rediculous Service, with no response to clients!!
I have been unable to pay online (for Clicks pharmacy online purchase) using my MobiCred account. Each time I enter my mobicred account details, it comes back with "transaction was unsuccessful". I dont even get an OTP which I usually get when completing online payment for a purchase. I have been trying to make this online purchase for a week now. I tried to reach MobiCred customer service on call centre line, whats app, twitter and email, but I have not had any response. What kind of service is this? Can you please urgently assist me to complete my purchase?
Helpful (0)
Replies (4)0
Replies (4)FM
Fikile M's updateReviewer Update
28 Dec 2022, 09:14An agent by the name of Cleo just responded to my whatsapp chat that I started on Monday with Mobicred customer services and unfortunately I wasnt on whatsapp and they just closed the chat just like that meantime I still have the same issue. What kind of service is this? Please call me because you not even picking up the line when I call you.
FM
Fikile M's update28 Dec 2022, 09:14
Reviewer Update
An agent by the name of Cleo just responded to my whatsapp chat that I started on Monday with Mobicred customer services and unfortunately I wasnt on whatsapp and they just closed the chat just like that meantime I still have the same issue. What kind of service is this? Please call me because you not even picking up the line when I call you.
Mobicred's replyOfficial
28 Dec 2022, 09:49Hi Fikile
Thank you for you review and taking our call.
We do apologise for the inconvenience. As advised please retry your purchase and we will have our support specialist on stand by to assist you.
Regards
Mobicred
Thank you for you review and taking our call.
We do apologise for the inconvenience. As advised please retry your purchase and we will have our support specialist on stand by to assist you.
Regards
Mobicred
Mobicred's reply28 Dec 2022, 09:49
Official
Hi Fikile
Thank you for you review and taking our call.
We do apologise for the inconvenience. As advised please retry your purchase and we will have our support specialist on stand by to assist you.
Regards
Mobicred
Thank you for you review and taking our call.
We do apologise for the inconvenience. As advised please retry your purchase and we will have our support specialist on stand by to assist you.
Regards
Mobicred
FM
Fikile M's updateReviewer Update
28 Dec 2022, 11:52I have just been assisted by Jo-Anne and my issue was resolved. Thank you so much for your help, much appreciated.
FM
Fikile M's update28 Dec 2022, 11:52
Reviewer Update
I have just been assisted by Jo-Anne and my issue was resolved. Thank you so much for your help, much appreciated.
Mobicred's replyOfficial
28 Dec 2022, 12:06You are welcome Fikilie Maxaulane. Enjoy shopping with Mobicred
Mobicred's reply28 Dec 2022, 12:06
Official
You are welcome Fikilie Maxaulane. Enjoy shopping with Mobicred