Poorest Customer Service I Have Ever Experienced!!!

Tried on numerous occasions to use their integration to FNB to auto source my bank statements. Got fed up and gave up, sent a email saying I'm done. This after they reset my application twice already. A consultant then advised me to just manually send bank statements via email, which I am not happy with but did to get the process on the road again (this after I had sent the mail saying I give up and want to cancel). I received an email saying they were received and I'd hear back from them. After another 6 weeks went by, and nothing. I then contacted them as my account showed everything in it, even had an account number, but was not activated. I queried, they said they need to reset application and I must start the process all over again - 4th time the charm. I actually begged them to not reset, as everything was there. Consultant said they would request this from accounts. Never heard back again, called again, was told account was being reset. Explained the whole situation again, asked for a supervisor, was told there are non and accounts department does not engage with public. I explained I am ADHD and the fact that I have redone this so many times was creating anxiety and much stress. Was advised that someone would call me and a request to process account would be put through. Again, never hear back, called again, was told account was still in the process of being reset (now the end of the week, the process to reset should take 24 - 48 hours). Very confused. Again, explained the whole situation, even via the WhatsApp channel. I literally begged for someone to hear what I was saying, and to please get some resemblance of authority in the company to call... surprise surprise, nothing. Simply got a WhatsApp message saying account reset, please start process again. No empathy, no delivery on promises to contact me, no training on how to help a client in distress. Strongly recommend giving your business to other providers. Went through another provider and received phenomenal service, and loads of empathy. Even got a follow up call to see everything went smoothly.