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Verzalia F

1 reviews | Active since Jan 2016

18 Jul 2025, 14:55

Poor service Delivery

I am really unhappy with the service that i received from mobicred with updating my bank details.

I was advised that i should upload my details on the online platform after they could not do it telephonically and was told that i should do so within the period i dont need my account.

i uploaded my bank details on the 9th July and it said successful. then on the 17th when i tried to use my account i couldnt called them on the 18th and was advised the bank didnt upload my bank details sucessfully - where is any communication made to me regarding this?

i then had to send them my confirmation letter and now i am advised that i need to wait another 5 days!!!! PLEASE TELL ME HOW YOUR PROBLEM BECAME MY PROBLEM

now that i need to use my account i cant.

Really for the amount of years i am with you guys your communication is really bad. not even i will escalate it as important or nothing all i get told i must wait the 5 days out.

0
Replies (3)
Mobicred
Mobicred's reply21 Jul 2025, 08:18
Official
Good day, 
Mobicred strives to provide timely and helpful responses to all our valued customers.

Please be assured that your query is important to us, and we have taken steps to ensure that one of our agents will contact you soon to address your concerns and provide you with the feedback you need.
 
We apologize for any inconvenience this may have caused, and I appreciate your patience and understanding.

Kind regards, 

Mobicred
VF
Verzalia F's update22 Jul 2025, 11:06
Reviewer Update
a whole 24 hours later and still NO CALL!!!!!!!!!!!!!!!
Mobicred
Mobicred's reply22 Jul 2025, 13:33
Official
Good day Verzalia Felix

Thank you for reaching out to Mobicred, our customer support tried to contact you but unfortunately no respond at the time. Will you please advise on a preferred time to call you.

Regards
Mobicred