Poor Service Delivery

I was changing a company so i got paid on the last day of the month (That was May 2019). My mobicred monthly installment was suppose to be paid on the 25th of may. I decided to do cash deposit to their bank on the 27th of May and i sent the proof of payment same day. I wrote my ID number as a reference for the payment instead of my mobicred account number and i did not know i was suppose to use mobicred account number. After sending the proof of payment i did not receive any feedback , but AFTER 2 WEEKS they phoned me telling that i missed the payment. From our chat via the phone they find out that i put the incorrect reference number and they told me they will get that sorted out soon (Move payment to my Mobicred account). AFTER 2 WEEKS again ITCBA (Debit collectors) sent me a text and i phoned them. They told me that i missed Mobicred monthly payment so those guys decided to take the matter forward and i am ****ed off because when i phoned them again i was told my issue was not sorted out (payment was not moved to my mobicred account).

Someone told me that Mobicred have a very very poor service delivery, they always delay to get back to you or do as they promised. But i thought things changed and i will never recommend mobicred to someone else, i wish listened to my friend.