Poor service

I've had such a horrible experience with this one constant Jaydene L. Who was just not in the mood to assist me. I answered all security questions which I was told were invalid only to approve them many minutes later, responding after 8 to 15 minutes between texts even after giving her more information than asked to verify security check, I asked to be linked to a different consultant and 3 times I was linked to the same Jaydene L who was giving me a hard time since 9am. Finally at 15:44 did Jaydene send me the resent link after providing the same answers as I did at 9am. I have never had such a chaotic experience with Mobicred, Jaydene L needs training or change departments because customer care is not it. I asked for a link to rate the service and I have not received it, hence I'm here now in public when it could have gone straight to the company.