JE
Jean-Marie Engelbrecht
1 reviews | Active since Sept 2021
13 Oct 2023, 11:47
Poor service
First if all, I was locked out of my account twice without notice! I had to unlock it after 10 tries. The main problem is the response rate! I have sent so many emails. WhatsApp lines doesn't help because they only escalate your email. It has been days and I can't make a purchase. I'm an existing customer. I changed my banking details on the mobicred site and all is well with my bank when accepted the debicheck mandate. Now I can't purchase! It says account verification incomplete. This is on the mobicred site. The website says that takes 2 to 24 hours. iT HAS BEEN DAYS! This is so urgent!!!!
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Replies (1)
Mobicred's replyOfficial
13 Oct 2023, 12:09Hi Jean-Marie,
We strive to provide timely and helpful responses to all our valued customers.
Please be assured that your query is important to us, and we have taken steps to ensure that one of our agents will contact you soon to address your concerns and provide you with the feedback you need.
Once again, we apologize for any inconvenience this may have caused, and I appreciate your patience and understanding.
Kind regards,
Mobicred
We strive to provide timely and helpful responses to all our valued customers.
Please be assured that your query is important to us, and we have taken steps to ensure that one of our agents will contact you soon to address your concerns and provide you with the feedback you need.
Once again, we apologize for any inconvenience this may have caused, and I appreciate your patience and understanding.
Kind regards,
Mobicred
Mobicred's reply13 Oct 2023, 12:09
Official
Hi Jean-Marie,
We strive to provide timely and helpful responses to all our valued customers.
Please be assured that your query is important to us, and we have taken steps to ensure that one of our agents will contact you soon to address your concerns and provide you with the feedback you need.
Once again, we apologize for any inconvenience this may have caused, and I appreciate your patience and understanding.
Kind regards,
Mobicred
We strive to provide timely and helpful responses to all our valued customers.
Please be assured that your query is important to us, and we have taken steps to ensure that one of our agents will contact you soon to address your concerns and provide you with the feedback you need.
Once again, we apologize for any inconvenience this may have caused, and I appreciate your patience and understanding.
Kind regards,
Mobicred