POOR CUSTOMER SERVICE

This company has the worst customer service. I logged a call in January 2024 to complain about a transaction that was declined at the cashier but the message I received on my telephone advised the transaction was successful. This took place in December 2023 and it is now April 2024. My goodness, how long does it take to reverse a transaction. I've called on several occasions and my complaints have fallen on deaf ears, not even the supervisor bothers to call back after messages have been left. And mind you, I'm being charged interest on a higher balance for which I'm not liable. Poor customer support 😢