zS
zodwa S
1 reviews | Active since Sept 2019
22 Oct 2023, 19:19
poor customer service
I'm having issues with Mobicred, I've been calling on friday with no luck back and forth calls with them and ITC BA wanting to know my account balance and get discount on settlement as im in arreas since due to unemployed. The credit beura confirms that I'm owing an amount of R5800 however the statements that I have a received from Mobicred its 7000, each and every time I give them a call they sending me pillar to post. End up speaking with 5 agents that are not resolving the issue at all, I'm honestly tired of all this incompitance of this company now.
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Mobicred's replyOfficial
23 Oct 2023, 08:54Hi Zodwa,
We strive to provide timely and helpful responses to all our valued customers.
Please be assured that your query is important to us, and we have taken steps to ensure that one of our agents will contact you soon to address your concerns and provide you with the feedback you need.
Once again, we apologize for any inconvenience this may have caused, and I appreciate your patience and understanding.
Kind regards,
Mobicred
Mobicred's reply23 Oct 2023, 08:54
Official
Hi Zodwa,
We strive to provide timely and helpful responses to all our valued customers.
Please be assured that your query is important to us, and we have taken steps to ensure that one of our agents will contact you soon to address your concerns and provide you with the feedback you need.
Once again, we apologize for any inconvenience this may have caused, and I appreciate your patience and understanding.
Kind regards,
Mobicred