MM
Mandisa Masizana-Manyosi
1 reviews | Active since May 2021
28 Jul 2023, 11:58
Poor Customer Service.
I understand there is a high call volume and high volume chats, but I can't be on hold on a phone call for more than 15 min and it can't take you more than 3 hours to get back to my watsapp. I sent a watsapp text at about 8:30am, it's 11:55am and no response yet and I'm not winning with a phone call either.
Helpful (0)
Replies (3)0
Replies (3)
Mobicred's replyOfficial
31 Jul 2023, 13:23Hi Mandisa M,
We strive to provide timely and helpful responses to all our valued customers.
Please be assured that your query is important to us, and we have taken steps to ensure that one of our agents will contact you soon to address your concerns and provide you with the feedback you need.
Once again, I apologize for any inconvenience this may have caused, and I appreciate your patience and understanding.
Kind regards,
Mobicred
We strive to provide timely and helpful responses to all our valued customers.
Please be assured that your query is important to us, and we have taken steps to ensure that one of our agents will contact you soon to address your concerns and provide you with the feedback you need.
Once again, I apologize for any inconvenience this may have caused, and I appreciate your patience and understanding.
Kind regards,
Mobicred
Mobicred's reply31 Jul 2023, 13:23
Official
Hi Mandisa M,
We strive to provide timely and helpful responses to all our valued customers.
Please be assured that your query is important to us, and we have taken steps to ensure that one of our agents will contact you soon to address your concerns and provide you with the feedback you need.
Once again, I apologize for any inconvenience this may have caused, and I appreciate your patience and understanding.
Kind regards,
Mobicred
We strive to provide timely and helpful responses to all our valued customers.
Please be assured that your query is important to us, and we have taken steps to ensure that one of our agents will contact you soon to address your concerns and provide you with the feedback you need.
Once again, I apologize for any inconvenience this may have caused, and I appreciate your patience and understanding.
Kind regards,
Mobicred
MM
Mandisa Masizana-Manyosi's updateReviewer Update
01 Aug 2023, 14:33My issue hasn't been resolved yet.
MM
Mandisa Masizana-Manyosi's update01 Aug 2023, 14:33
Reviewer Update
My issue hasn't been resolved yet.
MM
Mandisa Masizana-Manyosi's updateReviewer Update
04 Aug 2023, 11:54My issue has been resolved, thank you very much for your assistance.
MM
Mandisa Masizana-Manyosi's update04 Aug 2023, 11:54
Reviewer Update
My issue has been resolved, thank you very much for your assistance.