Poor consultant service

I app**** for credit on 22/09/2021, which was provisionally approved immediately. Sent documents the same day and waited for more than a week for approval. I was told by Brandon and Waseema, it takes 48hrs to be approved. I was on many calls with these agents. I finally gave up and cancelled the application, as I can go to other providers that are more efficient and actually want new business. Waseema in particular I want to lodge a formal complaint against her as she gives a horrible attitude on most calls. On my last interaction today she actually sighed when I asked her questions. is this the type of service you give clients and not accepting new business or just chasing clients into your competitors? Can these calls between Waseema and I please be investigated as I am sure I cannot be the only client that got this service from your consultants looking at your reviews?