Poor Communication and Service

Have an account with mobicred, they debit my account on the 25th I have been trying to get them to allocate my funds for the last week, I have communicated via whatsapp, email and called them each time I get told it has been escalated. It is the 4th and still funds not allocated. Been trying to get through the whole morning and hold of for 20 minutes then get cut off. Very frustrated