Payment Not Reflecting on Statement/Account

Account overdue - payment not reflecting on statement:

On 24th December 2022, my usual debit order was remitted from my bank account with no issue. Before I reached out to Mobicred - I had checked with my bank to make sure that no payments are in a pending state or returned, that have confirmed that payment went through successfully. On the same day I called you guys on 18th January regarding payment not reflecting on my statement, I subsequently sent as screenshot of the debit order payment of my account at the request from one of your agents/consultants.

As of today I have spoken to three consultants/agents from Mobicred with no actual feedback, just the generic update of we have escalated. I have raised it with the last consultant I had spoken to that I do not want my ITC/Credit Score to be adversely affected as I paid on time via Debit Order.

I need this to be resolved ASAP as the next payment date is approaching. Some feedback other than "we have escalated this to the payments department", would be highly appreciated.

Regards Ashley