Pathetic service ... Just full of *******

Firstly, I would like to say that you have the most pathetic service all-round. My debit order was supposed to off end of the month it only went off on the 7th of December, when asked why did this happen your uneducated accounts department blamed it on me saying I had no funds available. I have never ever had that issue in my entire life. The when asked of when will it reflect as credit available it was said only 7 working days. Are you guys out of your mind we need to shop for christmas and that's how your company treats their clients ?. Try deducting end of this month and I will say funds will be available in 7 days from the end of the month