Pathetic service

Today I tried to login on my mobicred account and the system kept on rejecting my login details, I tried to reset them and system told me it does not acknowledge my email address on their system and it was locked. I sent an email and recieved automated response in the morning, I sent what's up with no response. I called in the afternoon and held for almost 30 on their bad IVR message until someone who was clueless told me about the technical error which I wanted to understand what caused it she could not explain and told me there is no SLA on what's up ????Phone got cut off and I tried to call again and held for another good 30 minure with no answer untill I gave up. I still don't have a solution as the account is still locked, email not answered, what's up not answered and phone call not returned after got cut off and never answered after I called again. This is super dissappointing how quick you are to respond during sales and the opposite after sales. Your call centre is the worst than any I've ever dealt with