Pathetic Service

I app**** for a mobicred account on the 22nd November 2021. I followed all the required steps and was given a quote. I did not respond to the quote in time but I noticed that a debit order mandate had already been loaded on my bank account. I have called your accounts department on numerous occasions and each time I am told to simply wait to be contacted. It is over a month since my application and I am still waiting. This is pathetic service!