1 reviews | Active since Apr 2012
Pathetic MobiCred Service
I have made a manual payment on the 18th of Dec of R823 and my normal debit order went off on the 21st of Dec. The payment made via EFT has still not been allocated to my mobicred account. I have emailed the proof payment, I have called in, I have sent through whatsapp messages, facebook inbox message. I have been told payment will reflect in 3 to 5 days, this has still not happened. Where is my payment? Why has it not been allocated to my account after so many days. I know the ref number on the payment might be an issue, but I sent through proof of payment, so surely by now it should have been allocated, from 18th Dec thats really pathetic. I am now very ****ed off, mobicred agents take hours to respond to whatsapp messages not sure why they have this service in the first place because they clearly dont respond timeously. I need my payment to be allocated urgently, I have sent through the proof, not sure why it should be this difficult especially if you have proof of payment.
Hi Fikile,
We strive to provide timely and helpful responses to all our valued customers.
Please be assured that your query is important to us, and we have taken steps to ensure that one of our agents will contact you soon to address your concerns and provide you with the feedback you need.
Once again, we apologize for any inconvenience this may have caused, and I appreciate your patience and understanding.
Kind regards,
Mobicred
Hi Fikile,
We strive to provide timely and helpful responses to all our valued customers.
Please be assured that your query is important to us, and we have taken steps to ensure that one of our agents will contact you soon to address your concerns and provide you with the feedback you need.
Once again, we apologize for any inconvenience this may have caused, and I appreciate your patience and understanding.
Kind regards,
Mobicred