pP
pillay P
1 reviews | Active since Sept 2016
02 Aug 2023, 15:29
Pathetic level of service/feedback from Mobicred
I emailed Mobicred for a settlement amount as I wanted to close my account. Took a few days before I got a response but I finally did.
I made payment on the 20th April 2023 and emailed the proof of payment to Mobicred (***) as instructed by them.
I have not received a response since, and my Mobicred account is still opened.
I have sent followup emails asking for feedback numerous times and still no feedback.
This level of operation for a business is pathetic. I am so glad i'm actually closing my account because its clear Mobicred does not value is customers to atleast give a response. Pathetic service!
Helpful (0)
Replies (3)0
Replies (3)
Mobicred's replyOfficial
02 Aug 2023, 15:52Hi Ryan P,
We strive to provide timely and helpful responses to all our valued customers.
Please be assured that your query is important to us. We have processed your request and we can confirm your account has been closed.
Once again, we apologize for any inconvenience this may have caused, and I appreciate your patience and understanding.
Kind regards,
Mobicred
We strive to provide timely and helpful responses to all our valued customers.
Please be assured that your query is important to us. We have processed your request and we can confirm your account has been closed.
Once again, we apologize for any inconvenience this may have caused, and I appreciate your patience and understanding.
Kind regards,
Mobicred
Mobicred's reply02 Aug 2023, 15:52
Official
Hi Ryan P,
We strive to provide timely and helpful responses to all our valued customers.
Please be assured that your query is important to us. We have processed your request and we can confirm your account has been closed.
Once again, we apologize for any inconvenience this may have caused, and I appreciate your patience and understanding.
Kind regards,
Mobicred
We strive to provide timely and helpful responses to all our valued customers.
Please be assured that your query is important to us. We have processed your request and we can confirm your account has been closed.
Once again, we apologize for any inconvenience this may have caused, and I appreciate your patience and understanding.
Kind regards,
Mobicred
pP
pillay P's updateReviewer Update
08 Aug 2023, 15:53Hi, this account does not seem closed. I still receive invoice emails and I can still log into my profile.
My account is also paid over by R100+, please action a refund to my bank account.
Also please then send me a confirmation letter stating the account is closed on email.
This is dragging on for months now
My account is also paid over by R100+, please action a refund to my bank account.
Also please then send me a confirmation letter stating the account is closed on email.
This is dragging on for months now
pP
pillay P's update08 Aug 2023, 15:53
Reviewer Update
Hi, this account does not seem closed. I still receive invoice emails and I can still log into my profile.
My account is also paid over by R100+, please action a refund to my bank account.
Also please then send me a confirmation letter stating the account is closed on email.
This is dragging on for months now
My account is also paid over by R100+, please action a refund to my bank account.
Also please then send me a confirmation letter stating the account is closed on email.
This is dragging on for months now
pP
pillay P's updateReviewer Update
05 Sept 2023, 11:03This is still ongoing! I have received no feedback and my account is still active!
pP
pillay P's update05 Sept 2023, 11:03
Reviewer Update
This is still ongoing! I have received no feedback and my account is still active!