1 reviews | Active since Dec 2013
Pathetic customer service
Really since i joined nothing but problems with them. First my account get locked for what reason i dont know. Then just for that i mentioned to the lady on the phone but on the app is my capitec details and now you telling m you have my FNB details she goes ahead to change my banking details, with locksme from using them anyway again and i had to do a Manual payment. I received a notification that the debit order was removed from my FNB account, then i tried to log in again and geuss what, account is locked again.
Tried calling them, 5min of beig in a que the call get cut out. Then i need to call again and start again at position 6, position 3 comes 5min on hold comes and bye bye call.
The whatsapp lineis just as pathetic takes them more than 12hours to respond.
Mobicred strives to provide timely and helpful responses to all our valued customers.
Please be assured that your query is important to us, and we have taken steps to ensure that one of our agents will contact you soon to address your concerns and provide you with the feedback you need.
We apologize for any inconvenience this may have caused, and I appreciate your patience and understanding.
Kind regards,
Mobicred
Mobicred strives to provide timely and helpful responses to all our valued customers.
Please be assured that your query is important to us, and we have taken steps to ensure that one of our agents will contact you soon to address your concerns and provide you with the feedback you need.
We apologize for any inconvenience this may have caused, and I appreciate your patience and understanding.
Kind regards,
Mobicred