Pathetic customer service

Who ever has trained your customer service agents should be fired. They are so rude an belligerent. When asking me to verify my personal details and I say my current address, I get told 'incorrect' like a school child. When I give her an old address, she then says 'correct' sorry but who are you talking too? Grown adults or school children. The correct response is 'sorry ma'am but that is not the address we have on the system, do you perhaps have another one?'

Your agent also put the phone down in my ear. Great service!!!