PATHETIC CUSTOMER SERVICE

On June, 25th I paid a R1000 into my mobicred account to settle my account. I called three times to confirm that payment was received. The first consultated told me that they received my payment. It will reflect in two days. Two days later I called again asking why its not reflected on my account then they said I paid it into the wrong account. They are relocating it to my account it should take 5 to 7 days. We are now on day 10 my money is still not reflecting. I emailed three times - no response. Am disappointed, frustrated by the pathetic service of this company. Why is it so hard to receive a simple response regarding a account query?????