Pathetic Client Service

I have been a Mobicred client for a couple years now. It's really convenient and easy for purchasing on eCommerce platforms.

A few weeks ago I could not log into my profile so I started asking questions. After 3 days someone eventually called me to tell me I have been kicked out because my account is in arrears from a year ago.

Firstly, it is paid via a debit order so I am unsure how any payments have been missed. Secondly, how inept is your accounting team that this has only been picked up now. Would this have even been raised if I never queried my struggle to login?

To date I have had ZERO communication about any arrears. I have begged and pleaded for this to be escalated and someone to call me and explain how this has happened and how it plans to be remedied to keep me as a client. Even threatening to cancel has not sparked an interest to contact me.

I am grossly disappointed and dissatisfied and unsure of how to even proceed with this.