Pathetic at communication!

I paid the balance owing on my account on 12 May. It reflected in Mobicred's account on 13 May as per my statement. On 15 May interest was added even though my account should have been cleared. On 25 May I called and explained, the consultant himself said it shouldnt have been added, he escaled my enquiry.

A debit order went off on 3 June. 8 June, still no response, I called again kept on for 10 minutes with no help. I sent an email no response. 13 June, sent an email, no response, 23 June, sent an email, no response.

I called your call centre NO ONE can assist "Il get back to you before the close of business" this was on 15 June.

We are on 1 July now... STILL NOTHING. My app still shows money owing.

Your communication is pathetic. Its been more than a month.

I need this resolved! You clearly dont do it via calls and emails.