RL
Ruth L
1 reviews | Active since May 2025
21 May 2025, 09:06
paid-up letter not received after 3 weeks of full payment
I am not happy at all. I made full payment to my account on the 7th of May 2025 and to date I am being taken from pillar to post. I had requested a paid-up letter and I am being told that my payment has not reflected so my account is still open. every time I call they ask the same questions which does not help me at all. I am not happy .. I have delays on my side because of their issues. I need my paid-up letter. i call everyday
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Mobicred's replyOfficial
21 May 2025, 13:23Good day,
Mobicred strives to provide timely and helpful responses to all our valued customers.
Please be assured that your query is important to us, and we have taken steps to ensure a support specialist from the relevant department will contact you soon to address your concerns and provide you with the feedback you need.
We apologize for any inconvenience this may have caused, and I appreciate your patience and understanding.
Kind regards,
Mobicred
Mobicred's reply21 May 2025, 13:23
Official
Good day,
Mobicred strives to provide timely and helpful responses to all our valued customers.
Please be assured that your query is important to us, and we have taken steps to ensure a support specialist from the relevant department will contact you soon to address your concerns and provide you with the feedback you need.
We apologize for any inconvenience this may have caused, and I appreciate your patience and understanding.
Kind regards,
Mobicred