Paid up letter

I have been requesting a paid up letter from this company with absolutely no success, I have made numerous calls but the agents I speak to keep on referring to the “administration department has not responded to our query” I have used the e-mail portal with only an automated response, now I can just imagine what response I’ll get from your whats-app line …

Mobicred is the only credit provider holding up the process for me getting my life back on track, I have really worked hard to get to this stage and this pandemic made it even more difficult, it takes less than 5 minutes to draft a simple letter, this isn’t fair mobicred!! Why can other institutes respond to my queries effortlessly ???

Do I have to plead for service ? What else do I need to do ? Your after service is an absolute utter disgrace and if I ever knew this would be how you treat a paid up Client I would have never made use of your services.

So here it goes again for the umpteenth time, can you PLEASE furnish me with a paid up letter ???