PM
Piet M
1 reviews | Active since Oct 2015
01 Mar 2023, 08:58
OTP functionality does not work
It is always a mission to use Mobicred, as helpful as the service is it is an absolute nightmare. For some reason Mobicred does not send OTPs to any of my numbers. Everytime I try to make a purchase I need to call in to the call center, the agent then needs to request an OTP from the administrator who can take their own sweet time to send the OTP, by the time the OTP is sent it has expired and I need to hold for another 20 minutes while the agent asks the administrator to send another OTP. This can happen up to 4 times taking over an hour just to get the correct OTP sent before it expires.
The agents know this is a problem, but no one seems to do anything about it, if the administrator can send an OTP email why don't you just give me the option so I can save my airtime??? It is not that difficult to do that if you already have the functionality on your systems. It would take a developer 20 minutes or less to do this, plus giving email as an option will save your call center resources and it will save you money on Smss, do you guys not have any competent business analysts???
Helpful (0)
Replies (5)0
Replies (5)
Mobicred's replyOfficial
01 Mar 2023, 15:23Hi Vee
Thank you for the review and for raising this issue with us.
The Mobicred Team has confirmed that this issue has been resolved and that you are now receiving OTPs as normal. We're so pleased that this has been rectified, we wish you happy shopping!
Kind regards,
Team Mobicred
Thank you for the review and for raising this issue with us.
The Mobicred Team has confirmed that this issue has been resolved and that you are now receiving OTPs as normal. We're so pleased that this has been rectified, we wish you happy shopping!
Kind regards,
Team Mobicred
Best regards,
Mobicred's reply01 Mar 2023, 15:23
Official
Hi Vee
Thank you for the review and for raising this issue with us.
The Mobicred Team has confirmed that this issue has been resolved and that you are now receiving OTPs as normal. We're so pleased that this has been rectified, we wish you happy shopping!
Kind regards,
Team Mobicred
Thank you for the review and for raising this issue with us.
The Mobicred Team has confirmed that this issue has been resolved and that you are now receiving OTPs as normal. We're so pleased that this has been rectified, we wish you happy shopping!
Kind regards,
Team Mobicred
Best regards,
PM
Piet M's updateReviewer Update
01 Mar 2023, 15:42This is not true, I am not receiving OTPs as normal, I still had to call and hold for 40 minutes before i was given an OTP that works!
PM
Piet M's update01 Mar 2023, 15:42
Reviewer Update
This is not true, I am not receiving OTPs as normal, I still had to call and hold for 40 minutes before i was given an OTP that works!
Mobicred's replyOfficial
18 Apr 2023, 13:05Hi Vee,
We hope this message finds you well. We would like to take this opportunity to follow up on your recent inquiry with our team.
I tried to reach out to you via phone, but unfortunately, we were unable to get through.
To ensure that we are able to provide you with the best possible assistance, we kindly request that you provide us with an alternate contact number or email address where we can reach you at your convenience.
We value your time and we would like to make sure that your concerns are addressed in a timely and efficient manner.
Thank you for your patience and understanding. We look forward to hearing from you soon.
Kind regards,
Mobicred.
Best regards,
Mobicred's reply18 Apr 2023, 13:05
Official
Hi Vee,
We hope this message finds you well. We would like to take this opportunity to follow up on your recent inquiry with our team.
I tried to reach out to you via phone, but unfortunately, we were unable to get through.
To ensure that we are able to provide you with the best possible assistance, we kindly request that you provide us with an alternate contact number or email address where we can reach you at your convenience.
We value your time and we would like to make sure that your concerns are addressed in a timely and efficient manner.
Thank you for your patience and understanding. We look forward to hearing from you soon.
Kind regards,
Mobicred.
Best regards,
PM
Piet M's updateReviewer Update
18 Apr 2023, 13:11I have been speaking to Jovani. You guys are making this seem like a me issue but there are three pages on HelloPeter of complaints for this exact problem. Its simple, enable another way to authenticate a purchase, use the app notification feature, use email there are many ways if your engineering department would just plan it, surely you are a payment provider and you should have capable Business Analysts, project managers, developers and quality analysts.
PM
Piet M's update18 Apr 2023, 13:11
Reviewer Update
I have been speaking to Jovani. You guys are making this seem like a me issue but there are three pages on HelloPeter of complaints for this exact problem. Its simple, enable another way to authenticate a purchase, use the app notification feature, use email there are many ways if your engineering department would just plan it, surely you are a payment provider and you should have capable Business Analysts, project managers, developers and quality analysts.
Mobicred's replyOfficial
19 Apr 2023, 13:48Hi Vee,
Thank you for taking my call earlier today. I appreciate your time and patience as we discussed the issue with the OTP.
I have escalated the issue to the relevant department and they will investigate it thoroughly. I understand that this is a matter of urgency for you and I assure you that we will do our best to resolve it as soon as possible.
Please note that the investigation may take some time, but as soon as I receive an update on the progress, I will revert back to you with the feedback.
Thank you for bringing this matter to our attention, and please do not hesitate to contact us again if you have any further concerns or queries.
Best regards,
Jovani
Thank you for taking my call earlier today. I appreciate your time and patience as we discussed the issue with the OTP.
I have escalated the issue to the relevant department and they will investigate it thoroughly. I understand that this is a matter of urgency for you and I assure you that we will do our best to resolve it as soon as possible.
Please note that the investigation may take some time, but as soon as I receive an update on the progress, I will revert back to you with the feedback.
Thank you for bringing this matter to our attention, and please do not hesitate to contact us again if you have any further concerns or queries.
Best regards,
Jovani
Best regards,
Mobicred's reply19 Apr 2023, 13:48
Official
Hi Vee,
Thank you for taking my call earlier today. I appreciate your time and patience as we discussed the issue with the OTP.
I have escalated the issue to the relevant department and they will investigate it thoroughly. I understand that this is a matter of urgency for you and I assure you that we will do our best to resolve it as soon as possible.
Please note that the investigation may take some time, but as soon as I receive an update on the progress, I will revert back to you with the feedback.
Thank you for bringing this matter to our attention, and please do not hesitate to contact us again if you have any further concerns or queries.
Best regards,
Jovani
Thank you for taking my call earlier today. I appreciate your time and patience as we discussed the issue with the OTP.
I have escalated the issue to the relevant department and they will investigate it thoroughly. I understand that this is a matter of urgency for you and I assure you that we will do our best to resolve it as soon as possible.
Please note that the investigation may take some time, but as soon as I receive an update on the progress, I will revert back to you with the feedback.
Thank you for bringing this matter to our attention, and please do not hesitate to contact us again if you have any further concerns or queries.
Best regards,
Jovani
Best regards,