TM
Thabo M
1 reviews | Active since Jan 2024
12 Jan 2024, 12:49
***** on my mobicred account
Someone used my credit from mobicred app to buy takeaway food worth R2184, and i emailed, WhatsApp and called them, they said they will investigate since from Tuesday until today am still waiting for their response, when i call them they say they are still investigating. Now am worried that month end i have to pay for takeaway food that i didn't even eat. And i have been using mobicred for 2 years without experiencing such behavior. I don't trust them anymore and i want them to close my account. I will use PAYJUSTNOW OR PAYFLEX.
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Mobicred's replyOfficial
12 Jan 2024, 13:39Hi Thabo,
We strive to provide timely and helpful responses to all our valued customers.
Please be assured that your query is important to us, and we have taken steps to ensure that one of our agents will contact you soon to address your concerns and provide you with the feedback you need.
Once again, we apologize for any inconvenience this may have caused, and I appreciate your patience and understanding.
Kind regards,
Mobicred
Mobicred's reply12 Jan 2024, 13:39
Official
Hi Thabo,
We strive to provide timely and helpful responses to all our valued customers.
Please be assured that your query is important to us, and we have taken steps to ensure that one of our agents will contact you soon to address your concerns and provide you with the feedback you need.
Once again, we apologize for any inconvenience this may have caused, and I appreciate your patience and understanding.
Kind regards,
Mobicred