***** on account but no reply after 6 months.

In January 2024 5h00 in the morning 3 unauthorised went off from my account from Mr D Food. That happened on a Saturday. I phoned the whole morning but their call centre was unavailable. After putting them on Hello Peter i got a response from their customer service. They told me that they will investigate and refund me but nothing has been done yet. A block was placed on my account. I changed my cell nr details and everytime i phone they told me they are going to come back to me. This was done numerous times but nobody contacted me. I phoned today to speak to a teamleader and a manager but the lady told me they are on lunch. I told her the situation but she just kept holding on for 20 minutes. I had to cancel the call as she kept me on hold. I used to refer people to this company but having over 15years of customer service experience in the banking sector i must say they are the worst in customer feedback. Not following up on a query. Not keeping the customer in the loop. I wished i could just close this account and close this bad chapter.