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AM
Anele M

1 reviews | Active since Nov 2013

20 Jul 2023, 10:03

Numerous calls and emails ignored and my account still never credited since 3 July!

Numerous calls and emails ignored and the issue still stands. I cancelled an online order (before fulfillment) with DirectDeals on the 3rd July and I have been asking for that amount (R2499) to be credited since. IS THAT SO DIFFICULT TO DO...This is annoying now, who must pay interest for something they never received.

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Replies (3)
Mobicred
Mobicred's reply20 Jul 2023, 11:49
Official
 
Hi Anele Mavukuza,  

We strive to provide timely and helpful responses to all our valued customers.

Please be assured that your query is important to us, and we have taken steps to ensure that one of our agents will contact you soon to address your concerns and provide you with the feedback you need.
 
Once again, I apologize for any inconvenience this may have caused, and I appreciate your patience and understanding.

Kind regards, 

Mobicred 

 
AM
Anele M's update23 Jul 2023, 11:58
Reviewer Update
****S!! No one has ever called me, instead you are still sending me faceless **** emails, still not taking accountability for your mess, clearly between you and your merchant!! I never asked for this ****, JUST SORT IT OUT or RATHER CALL ME!!

Here's the last stupid faceless email from you and I've just rep****...I WILL NOT BE LIABLE FOR INTEREST ON THIS ****!!

"Thank you for your enquiry. Please note that a refund of R2,499.00 has been processed into your account. When the merchant processes the refund, you receive a SMS and email from us with the details of the refund. Once you receive it the refund is processed, and the credit reflects on your Mobicred account. Should you have any further queries contact us via email at *** or call us on *** Kind Regards, Mobicred Customer Service"
AM
Anele M's update24 Jul 2023, 12:52
Reviewer Update
WELL, they are your Merchant so better deal with them. The payments were processed between the 2 of you, here's one of their arrogant responses, I don't deal with arrogance!!:

"Dear Anele

The funds were not released into our account therefore we could NOT release funds that weren’t physically with us!

You chose to cancel transaction before funds were released. We are NOT liable for interest either. Delivery charge could have been paid and no issue would’ve occurred
Kind Regards
Angelique Sadie
Marketing Director at Direct deals"