1 reviews | Active since Sept 2019
Not updating Credit Bureau Accurately
For almost the last year I've noticed that Mobicred does not update status of accounts on the credit bureau accurately.
As of 4 months ago, I had a utilized around 30% of available credit on the account but on my credit report it shows 102% utilization.
The last time utilization was 100% was in February 2023 when I made a big purchase, the account has not gone anywhere near 100% since.
2 months ago I settled the balance and expected it to be reflecting as such. I know that it usually takes a while to update but that is not an excuse for it still showing 102% utilization when that has not been the case for almost a year.
I have tried using the Contact us form on the Help page of the website and also emailed customer service in October but have received no acknowledgement of the issue.
My credit score is well above average and was always on the rise until this issue occurred and now it is just stagnant.
Can this please be looked at?
We strive to provide timely and helpful responses to all our valued customers.
Please be assured that your query is important to us, and we have taken steps to ensure that one of our agents will contact you soon to address your concerns and provide you with the feedback you need.
Once again, we apologize for any inconvenience this may have caused, and I appreciate your patience and understanding.
Kind regards,
Mobicred
We strive to provide timely and helpful responses to all our valued customers.
Please be assured that your query is important to us, and we have taken steps to ensure that one of our agents will contact you soon to address your concerns and provide you with the feedback you need.
Once again, we apologize for any inconvenience this may have caused, and I appreciate your patience and understanding.
Kind regards,
Mobicred