Not closing my mobicred account after settlement AFTER HOW MANY PROMISES 2 YEARS ONGOING

Not closing my mobicred account after settlement

I settled my account on 17th February 2022. I have requested numerous times via email and via your call centre that you close my account, which has yet to happen. I need urgent assistance in this matter as there are service fees racking up that I refuse to pay as I have asked you to close the account in February 2022!

After logging my first ticket on hellopeter, I was contacted by management to resolve the issue, promises were made to clear my record and update my credit status and to date THIS HAS NOT HAPPENED. I am now at my limit, and will seek legal representation because this is utterly unacceptable as fees are STILL being added to "my account".

My next step will be to contact the ombudsman and other legal channels as this is utterly unacceptable that you negatively affect my credit rating after I have settled my account in full. I have requested a settlement letter on numerous occasions and your accounts department simply doesn't get back to me via email or via telephone.

Please contact me urgently.