JK
Joshua K
1 reviews | Active since Oct 2022
19 Oct 2022, 07:27
Not closing my mobicred account after settlement
I settled my account on 17th February 2022. I have requested numerous times via email and via your call centre that you close my account, which has yet to happen. I need urgent assistance in this matter as there are service fees racking up that I refuse to pay as I have asked you to close the account in February 2022!
My next step will be to contact the ombudsman and other legal channels as this is utterly unacceptable that you negatively affect my credit rating after I have settled my account in full. I have requested a settlement letter on numerous occasions and your accounts department simply doesn't get back to me via email or via telephone.
Please contact me urgently.
Helpful (0)
Replies (2)0
Replies (2)
Mobicred's replyOfficial
19 Oct 2022, 07:55Hello Joshua Kotze
Thank you for your review and for taking our call. As advised we do apologise for the inconvenience Mr Kotze. Please know that your query has been escalated to the relevant department manager to assist you and to provide feedback as well.
Regards
Mobicred
Thank you for your review and for taking our call. As advised we do apologise for the inconvenience Mr Kotze. Please know that your query has been escalated to the relevant department manager to assist you and to provide feedback as well.
Regards
Mobicred
Mobicred's reply19 Oct 2022, 07:55
Official
Hello Joshua Kotze
Thank you for your review and for taking our call. As advised we do apologise for the inconvenience Mr Kotze. Please know that your query has been escalated to the relevant department manager to assist you and to provide feedback as well.
Regards
Mobicred
Thank you for your review and for taking our call. As advised we do apologise for the inconvenience Mr Kotze. Please know that your query has been escalated to the relevant department manager to assist you and to provide feedback as well.
Regards
Mobicred
JK
Joshua K's updateReviewer Update
21 Dec 2022, 07:47After receiving confirmation that this would be removed from my profile this has still not been removed from my credit profile
JK
Joshua K's update21 Dec 2022, 07:47
Reviewer Update
After receiving confirmation that this would be removed from my profile this has still not been removed from my credit profile