Normally they were always so quick to help when you forget your password etc, now the service is slow and it's not nice wanting to use your account when they don't seem to care anymore

Good day Yolandi, 

Mobicred strives to provide timely and helpful responses to all our valued customers.

Please be assured that your query is important to us, and we have taken steps to ensure that one of our agents will contact you soon to address your concerns and provide you with the feedback you need.
 
We apologize for any inconvenience this may have caused, and I appreciate your patience and understanding.

Kind regards, 

Mobicred