SL
Schalk L
1 reviews | Active since Sept 2022
29 Sept 2022, 11:25
Non payment to Vendor
I made a payment on the 22nd of September 2022, it is the 29th of September 2022 now and the vendor has not received payment. Multiple phone calls, emails and WhatsApp's have been sent and the best they can say every time is "we have escalated it"
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Replies (4)SL
Schalk L's updateReviewer Update
29 Sept 2022, 11:28I would also like to lay a complaint against Brandon (Mobicred Customer Services). He hung up on me when I asked him if I should start crying. He stated that I was mocking him, but I really want to start crying. I thought that was very insensitive of him.
SL
Schalk L's update29 Sept 2022, 11:28
Reviewer Update
I would also like to lay a complaint against Brandon (Mobicred Customer Services). He hung up on me when I asked him if I should start crying. He stated that I was mocking him, but I really want to start crying. I thought that was very insensitive of him.
SL
Schalk L's updateReviewer Update
29 Sept 2022, 12:30(BRANDON FOURIE) CUSTOMER SERVICE REPRESENTATIVE
SL
Schalk L's update29 Sept 2022, 12:30
Reviewer Update
(BRANDON FOURIE) CUSTOMER SERVICE REPRESENTATIVE
SL
Schalk L's updateReviewer Update
29 Sept 2022, 12:54Mobicred has been blaming Payfast for all of this
So, I phoned Payfast and guess what: they immediately made the payment to the Vendor The way this has been handled by Mobicred is absolutely ridiculous. I had to phone their payment provider and do what they should have done….. Mobicred has wasted hours of my time and over R200 in air time.
So, I phoned Payfast and guess what: they immediately made the payment to the Vendor The way this has been handled by Mobicred is absolutely ridiculous. I had to phone their payment provider and do what they should have done….. Mobicred has wasted hours of my time and over R200 in air time.
SL
Schalk L's update29 Sept 2022, 12:54
Reviewer Update
Mobicred has been blaming Payfast for all of this
So, I phoned Payfast and guess what: they immediately made the payment to the Vendor The way this has been handled by Mobicred is absolutely ridiculous. I had to phone their payment provider and do what they should have done….. Mobicred has wasted hours of my time and over R200 in air time.
So, I phoned Payfast and guess what: they immediately made the payment to the Vendor The way this has been handled by Mobicred is absolutely ridiculous. I had to phone their payment provider and do what they should have done….. Mobicred has wasted hours of my time and over R200 in air time.
Mobicred's replyOfficial
30 Sept 2022, 09:27Hi Schalk
Thank you for your review and messages
We do apologise for the delay in response. We see your purchase was successful and acknowledge your efforts with your purchase payment query. We will have this investigated to avoid future issues. We will also have the customer service agent team leader look into your calls as we only aim to provide great service to our customers.
Regards
Mobicred
Thank you for your review and messages
We do apologise for the delay in response. We see your purchase was successful and acknowledge your efforts with your purchase payment query. We will have this investigated to avoid future issues. We will also have the customer service agent team leader look into your calls as we only aim to provide great service to our customers.
Regards
Mobicred
Mobicred's reply30 Sept 2022, 09:27
Official
Hi Schalk
Thank you for your review and messages
We do apologise for the delay in response. We see your purchase was successful and acknowledge your efforts with your purchase payment query. We will have this investigated to avoid future issues. We will also have the customer service agent team leader look into your calls as we only aim to provide great service to our customers.
Regards
Mobicred
Thank you for your review and messages
We do apologise for the delay in response. We see your purchase was successful and acknowledge your efforts with your purchase payment query. We will have this investigated to avoid future issues. We will also have the customer service agent team leader look into your calls as we only aim to provide great service to our customers.
Regards
Mobicred