LB
Leanne B
1 reviews | Active since May 2016
03 Dec 2021, 13:30
Non existing customer service and pathetic admin
Will not recommend this company to anyone. If you have time EACH MONTH to call them various times to fix THEIR mistakes then you might like them. They never answer, they make empty promises, their Whatsapp line never replies. My instructions are debit order 1st of the month. They deduct as and when it pleases them and also the amount they choose even if it is higher than the contract amount. Not even their managers contact you when they say they will. They are very good at thinking of excuses.
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Mobicred's replyOfficial
03 Dec 2021, 21:39Hi Leanne
Thank you for your review
We are unable to go in your account with your email address on review. Can you provide an account number to assist please.
Regards
Mobicred
Thank you for your review
We are unable to go in your account with your email address on review. Can you provide an account number to assist please.
Regards
Mobicred
Mobicred's reply03 Dec 2021, 21:39
Official
Hi Leanne
Thank you for your review
We are unable to go in your account with your email address on review. Can you provide an account number to assist please.
Regards
Mobicred
Thank you for your review
We are unable to go in your account with your email address on review. Can you provide an account number to assist please.
Regards
Mobicred
LB
Leanne B's updateReviewer Update
08 Dec 2021, 06:24You can ask Rizah who is supposedly your OPS manager. My debit order went off today 8 th, our agreement is the 1st. Rizah promised this won't happen if I do manual eft and it just did. Manual eft was needed because as per usual your systems wasn't working. You edit contracts as and how you please without consent. You took payments twice this month!! Do you think that is honest? You will never solve this. It will always be empty promises
LB
Leanne B's update08 Dec 2021, 06:24
Reviewer Update
You can ask Rizah who is supposedly your OPS manager. My debit order went off today 8 th, our agreement is the 1st. Rizah promised this won't happen if I do manual eft and it just did. Manual eft was needed because as per usual your systems wasn't working. You edit contracts as and how you please without consent. You took payments twice this month!! Do you think that is honest? You will never solve this. It will always be empty promises