Non Existant Customer Service

I've been trying to apply for a week now. I've called, emailed, messaged, whatsapp message and there is zero feedback and response. Finally after complaining on Hellopeter I got some responses. Finally the debit order mandate was sent and approved by me immediately. My bank has sent me a message saying that the debit order mandate for Mobicred was approved and it also shows on my list of approved debit orders on my banking app, however Mobicred says that they haven't had feedback from my bank. I have even called my bank and they confirmed that the debit order mandate was approved by me and reflects on their side.

I don't understand why each step of the process takes so long. And that no feedback is received unless you publically complain. It's been more than a week already since I app****.