No support and terrible service

I have been locked out of my account for weeks now. I have tried contacting them on multiple occasions, but the phone line is always busy, I've whatsapped as well and received no response from them. When I did eventaully manage to get through after trying 7 or 8 times, I was told that I just needed to change my password. I changed the password and it still won't let me log in. I am so incredibly frustrated with the poor service they are providing. At this stage I see no reason to use this serice anymore, very dissapointing.