WR
Wesley R
1 reviews | Active since Aug 2019
13 Dec 2022, 10:28
No service at all.
I am really appalled at the pathetic service I received from Mobicred. I have been trying to get my account loaded onto the credit bureau for the past month. How long does this take, how many times do you have to escalate this to your accounts department, it's not like they getting back to me. I always have to be the one to initiate the conversation and seek feedback. No feedback received since logging my call. Why can't they just load this information to the bureau as soon as they open the account?
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Replies (2)
Mobicred's replyOfficial
14 Dec 2022, 07:42Hi Wesley
Thank you for your review.
We do apologise for the inconvenience, please note that we have request a bureau update for you and has marked as urgent with our Service department. We are aware this is urgent for you, however we do have a process in place and will have our support specialist to contact you and advise.
Regards
Mobicred
Thank you for your review.
We do apologise for the inconvenience, please note that we have request a bureau update for you and has marked as urgent with our Service department. We are aware this is urgent for you, however we do have a process in place and will have our support specialist to contact you and advise.
Regards
Mobicred
Mobicred's reply14 Dec 2022, 07:42
Official
Hi Wesley
Thank you for your review.
We do apologise for the inconvenience, please note that we have request a bureau update for you and has marked as urgent with our Service department. We are aware this is urgent for you, however we do have a process in place and will have our support specialist to contact you and advise.
Regards
Mobicred
Thank you for your review.
We do apologise for the inconvenience, please note that we have request a bureau update for you and has marked as urgent with our Service department. We are aware this is urgent for you, however we do have a process in place and will have our support specialist to contact you and advise.
Regards
Mobicred
WR
Wesley R's updateReviewer Update
15 Dec 2022, 08:39A few days later and I still don't have any feedback, no one called me. I opened an account two days ago and it is reflecting on my profile, how is it that my mobicred account is still not reflecting.
WR
Wesley R's update15 Dec 2022, 08:39
Reviewer Update
A few days later and I still don't have any feedback, no one called me. I opened an account two days ago and it is reflecting on my profile, how is it that my mobicred account is still not reflecting.