No refund from Mobicred two months later - terrible or non existent service

No response on a refund for almost two months (if not more).

I purchased an iPad for my wife as a birthday gift using Mobicred as a payment option.

She decided it was a gift that she didn’t want and preferred something else instead.

Mobicred debited my account for the first installment and I returned the device to Istore pre owned. This was early in September.

I emailed I store and Mobicred and they advised the refund would be done.

It’s actually a waste of my valuable time to complain about a 500 refund.

I emailed Mobicred twice or thrice and there has been no refund. It’s already November.

To set up my Mobicred account was a different issue completely that took forever. This was in dec/Jan and I couldn’t wait and ended up using vodacom to purchase my iPhone.

What’s the point of having a customer care or support email address if it isn’t responded to?