no feedback regarding my profile

Very bad service, I never received the feedback I was promised. My account is frozen on my old credit status and the last application status of 2018.

The advisor said she will clear that on the system and it takes 2 to 3 working days. I asked how will know if this is done she informed me that she will email me.

since I logged this on Monday it's now Thursday no feedback regarding this. I also asked what the qualifying criteria like the minimum credit score I haven't received an answer.

This is frustrating. i need to build my credit score a bit more but also need to know hat happening so i can budget accordingly